AT THE BANK – LEVEL 2 ROLE-PLAYS

with No Comments
The speaking level 2 STANAG 6001 exam in English. Here's an example of level 2 exam questions and possible answers.

Part 1 Warm-up questions (are always the same) and take max. 2 minutes

  1. What's your name? > My name is Jan Kowalski.
  2. Can you spell it? (military or phonetic alphabet) > Certainly, it's Juliett-Alfa-November Kilo-Oscar-Whiskey-Alfa-Lima-Sierra-Kilo-India
  3. What's your job? and/or Where do you live? > I'm a soldier. I work as a logistician. I live in Lublin in the east of Poland. It's a beautiful city.

Part 2 Role-play max. 4 minutes

CANDIDATE'S ROLE
The examiner is a bank clerk. Talk to him/her about withdrawing and transferring money.
  • you need to take the money out of your bank account
  • you don't remember the number
  • show your ID
  • you want 100 Euro and to transfer some money as well
  • ask about nearest cash machine
  • reject the offer
The examiner begins by saying:
"Hello. How can I help you?"
EXAMINER'S ROLE
You are a bank clerk and the candidate is a customer.
Talk to him/her about withdrawing and transferring money.
  • ask about the number of his/her bank account
  • ask him/her to show you the ID
  • how much money to withdraw?
  • confirm and ask how much
  • give directions to cash machine
  • offer a new credit card
You begin by saying:
"Hello. How can I help you?"

Example role-play

Examiner: Hello. How can I help you?
Candidate: Hello. I would like to withdraw some money from my bank account.
Examiner: Certainly. What's your bank account number?
Candidate: I'm afraid I don't remember the number. Is it a problem?
Examiner: No, but I will need to see your ID card, please.
Candidate: Of course, here you are!
Examiner: Thank you, it's fine. How much are you withdrawing?
Candidate: I would like to withdraw 100 Euro.
Examiner: Right, of course. Here you are.
Candidate: Is it also possible to make a transfer to my personal account?
Examiner: Certainly, how much would you like to transfer?
Candidate: 500 Euro. Can you tell me where the nearest cash machine is?
Examiner: One is just next to the bank entrance and the second round the corner, opposite the cinema.
By the way, we have a great offer of a new credit card for you. Would you be interested?
Candidate: No, thank you. I already have a credit card. Thank you for your help. Good bye.
Examiner: Good bye.

 

Part 3 Questions 6-7 minutes

1. Do you often use bank services? Which? Why?
Example answer: I don't go to the bank very often, but I use cash machines a lot to withdraw cash. I sometimes use my credit card to book a hotel or plane tickets. I also have a savings account where I save money for my holiday. I don't like going to banks because there are always long queues there and everything takes ages. I prefer online banking, because I can pay my bills from home and do shopping online.
Optional additional questions: Is using credit cards safe?/Do you prefer to pay cash or by card? Why?
2. When was the last time you went to the bank? What did you do there?
Example answer: I went to the bank last week to report the lost card. It was swallowed by a cash machine because I forgot my PIN. I wanted to get the card back. The bank clerk was very nice and told me what to do. They got my card out of the machine and I could collect it from the bank. I was also given a new PIN. Unfortunately, there was a long queue and I had to spend 2 hours there.
Optional additional questions: Have you ever lost your credit card? What did you do? What should you do when you lose your credit card?
3. What are the advantages and disadvantages of using online banking?
Example answer: There are definitely more pluses of online banking than minuses. Firstly, it is convenient as you can pay your bills from home and you can use it wherever you want. You only need Internet access. Secondly, online shopping is easier with fast online payment. You don't need to leave your home to buy things you need. However, there are also minuses. Hackers can break into your online bank account and steal your money. You need to be careful not to give your password to unauthorized people.
Optional additional questions: Do you use online banking? Why (not)? Do you do shopping online? Why (not)?
As you can see, in Part 3 you need to be ready to answer additional questions which the examiner may ask.
You don't see Part 3 questions on you role card. They are asked by the examiner.

 

USEFUL VOCABULARY

(BANK) ACCOUNT
PERSONAL ACCOUNT
TO TAKE OUT (MONEY) = TO WITHDRAW (MONEY)
BANK CLERK
(MONEY) TRANSER
TO TRANSFER MONEY
TO MAKE A TRANSFER
CREDIT CARD
CASH MACHINE
ONLINE BANKING
TO SAVE MONEY
SAVINGS ACCOUNT
TO PAY THE BILLS
TO SHOP ONLINE
PIN (PERSONAL IDENTIFICATION NUMBER)
ONLINE SHOPPING
INTERNET ACCESS
HACKERS
(ONLINE) PAYMENT
PASSWORD

 

USEFUL PHRASES

I would like to transfer money to ...
I would like to withdraw 100 Euro.
Can you tell me where the cash machine is?

 

If you have any questions, don't hesitate to leave a comment below or write an email: info@stanagexpert.com

If you haven't done it yet and don't want to miss NEW posts, subscribe to the newsletter and receive an e-mail informing you of a new post appearing on the blog once a week.